 Customer Service
Why Customer Service Training?
Do you recognise that customer care is the key to successful, profitable and enjoyable business, yet feel that your company - or people within it - are failing to deliver what is required?
While almost every course we deliver is in response to a perceived problem with the way staff work, your solution will be different because your staff, your environment and your marketplace are unique.
The concept of 'Customer Care' is one that is often used without being implemented properly. But if your company lives up to these claims, you will create better customer relationships and a smoother, more efficient and more profitable operation.
To achieve this, we work with you to define your objectives, the way topics need to be covered, and which skills improvements will be most effective.
The result ? Customers will be treated properly by staff who understand the importance of their role and how to fulfil it so as to maximise benefit to the company.
Who Should Attend?
Anyone who either directly comes into contact with customers, both face-to-face and on the phone, or who manages people who do.
Who Should Attend?
Anyone who either directly comes into contact with customers, both face-to-face and on the phone, or who manages people who do.
Course Outline : Exceptional Customer Service
• Course Overview |
• Dealing with Challenges |
• What is Customer Service? |
• Dealing with Difficult People |
• Who are your Customers? |
• Seven Steps to Customer Problem Solving |
• Meeting Expectations |
• The Recovery Process |
• Standards |
• Eliminating Customer Service Problems |
• Communication |
• Doing Your Part |
| • Telephone Techniques |
• A Personal Action Plan |
Cost: £500 per day for upto 10 Delegates.
Contact us about this course
|
